Privacy Policy
Information we collect
When you contact us or place an order, we collect the details you provide — such as your name, email, phone number, shipping and billing address, and order or rental details. Payment card details are handled directly by our payment processor and are never stored on our servers.
How we use your information
We use your information to respond to inquiries, prepare quotes, fulfill and ship orders and rentals, provide order and shipping updates, and improve our website and service.
Service providers we share with
We share information only as needed to run the business — for example, with Stripe to process payments and with our shipping partners to fulfill and track deliveries. We do not sell your personal information.
Analytics
We use standard analytics tools (such as Google Analytics and the Meta pixel) to understand how visitors use our site so we can improve it. You can control tracking through your browser and device settings.
Your choices
You can ask us what information we hold about you, request corrections, or ask us to delete it, subject to any records we're required to keep. Contact us any time with privacy questions or requests.
Contact us at kelby@thepianoshellcompany.com or (615) 696-9207.
